ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Including Exam

ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Including Exam Course Overview

This 3-day ITIL® 4 Specialist: Acquiring & Managing Cloud Services training provides a vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

• It explores the concept of the 'cloud services user journey' which aligns key ITIL® concepts such as guiding principles and the service value chain to provide a holistic view and understanding of the entire procurement lifecycle.

• ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Skills Gained

After you complete this course you will be able to:

• • Analyze available solutions and potential benefits using a vendor-neutral approach

• • Effectively identify, select and deliver optimized cloud services

• • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL® 4 framework

• • Adopt a customer-focused end-to-end cloud procurement user journey

Who will the Course Benefit?

This course is aimed at anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions; regardless of sector, industry, or cloud maturity.

• • Individuals continuing their journey in service management.

• • ITSM managers and aspiring ITSM managers.

• • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Requirements

Attendees should meet the following prerequisites:

• • There are no formal pre-requisites for studying Acquiring & Managing Cloud Services.

• • The relevant key concepts from the ITIL® 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

NOTE: Course technical content is subject to change without notice.

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Course Contents

• This course is structured around the ITIL® customer journey.

• Practical guidance to help organizations navigate the steps of their cloud services journey.

• Provides vendor-agnostic best practice guidance that is not tailored to specific vendors and tools.

• Demonstrates how ITIL® supports a clear and practical integration between cloud technology, cloud acquisition and broader business strategy and functions.

Cloud Basics



• Key components of ITIL® 4

• The role of cloud services in an organization

• Define requirements for adopting, and readiness to adopt, cloud solutions

• Types of cloud services and their applicability

Procuring and Onboarding



• Procuring cloud services in the 'offer' step

• Onboarding and offboarding cloud services

Cloud Strategy



• Managing the use of cloud services

• Evaluate and improve a cloud strategy